Practice policies
Important information about how Firm Hill provides care.
Firm Hill does not provide emergency medical services. For severe chest pain, difficulty breathing, acute neurological symptoms, or any other medical emergency, call 911 or seek emergency care immediately.
One-time consultations only. Prepaid membership cancellation and refund rules do not apply.
Read Standalone Consultation — Financial, Patient Access & Compliance Policy
Checking policy approval…
Firm Hill currently provides telemedicine services to eligible patients physically located within Texas at the time of consultation.
Patients maintain access to an in-person local primary care physician for physical examinations, preventive screenings, vaccinations, and other services that require in-person care. When your needs fall outside our virtual scope, your physician will help coordinate an appropriate referral to in-person care.
Routine clinical discussions, medication adjustments, and ongoing program reviews are conducted through scheduled consultations.
Controlled substances are not prescribed.
Website information is educational and does not establish a physician-patient relationship.
Your actual consent is collected through the secure patient onboarding process — not on this website. The consent document is published for review in the Legal & Privacy Center.
Membership, cancellation, renewal and payment terms are governed by the signed patient agreement and the financial policies published in the Legal & Privacy Center.
This website is designed to avoid collecting health information. Clinical information is handled through the practice's patient portal. The full privacy notices are published in the Legal & Privacy Center.
The terms that govern general use of the Firm Hill website are published in the Legal & Privacy Center.
Firm Hill is committed to making this website accessible to all visitors. If you encounter a barrier, please contact the practice at admin@firmhillcenter.com.
